REFUND POLICY
1. Introduction
This Refund Policy outlines how Revitalize the Future Association handles requests for refunds relating to donations made through this website and, where applicable, participation fees for events organized by the Association.
Our goal is to ensure the highest level of transparency for donors, supporters, and participants in our initiatives.
2. Association Information
Revitalize the Future Association
Tax Identification Number (Italian Tax Code): 90046170693
Registered Office
Viale Europa 5
66040 Rosello (CH)
Italy
revitalizethefuture@revitalizethefuture.com
3. Donations
All contributions made through this website are voluntary donations intended to support the institutional purposes of the Association.
Donations do not constitute payment for goods or services. They are used to support projects, cultural activities, volunteer initiatives, educational programs, and other activities carried out in accordance with the Association's Statute.
4. General Principle
Once a donation has been successfully completed, it is generally considered final.
Due to the charitable nature of donations, the Association does not normally provide refunds for contributions received.
5. Refund Requests
The Association may exceptionally consider refund requests in the following circumstances:
-
an accidental error in the donated amount;
-
an unintended duplicate donation;
-
an unauthorized payment, subject to the outcome of the necessary verification procedures;
-
technical malfunctions affecting the payment system;
-
other exceptional circumstances supported by appropriate documentation.
Each request will be reviewed individually and assessed in accordance with the principles of fairness, good faith, and transparency.
6. How to Request a Refund
Refund requests should be submitted to:
revitalizethefuture@revitalizethefuture.com
preferably within 14 days of the donation date.
The request should include:
-
the donor's full name;
-
the email address used for the donation;
-
the date of the transaction;
-
the amount donated;
-
the reason for the request;
-
any supporting documentation, such as a receipt, bank statement, or transaction reference number.
The Association may request additional information where necessary to complete the verification process.
7. Review of Requests
Each refund request will be carefully reviewed.
The Association aims to provide a response within 30 days of receiving all the necessary documentation.
Refunds will be approved only where errors or circumstances justifying reimbursement have been confirmed.
8. Refund Method
If a refund request is approved, the refund will, where technically possible, be issued using the same payment method originally used for the donation.
Processing times may vary depending on the payment provider and the donor's financial institution.
9. Payment Provider Fees
Fees retained by payment service providers (such as Stripe or other payment processors) may not be recoverable by the Association.
Where applicable, any refund may therefore be limited to the amount actually received by the Association, unless otherwise required by the payment provider or applicable law.
10. Events Requiring Participation Fees
If the Association organizes events requiring a participation fee, any specific refund conditions will be published on the relevant event page.
Where no specific refund policy is provided, requests will be assessed individually, taking into account organizational costs already incurred.
11. Unauthorized Payments
If a user believes that a donation has been made without their authorization, they are encouraged to contact both the Association and their payment provider immediately.
The Association will cooperate, within the limits of its responsibilities, with the payment provider in investigating the matter.
12. Changes to this Policy
The Association reserves the right to amend or update this Refund Policy at any time.
Any changes will become effective upon publication on this website.
13. Contact Information
For any questions regarding this Refund Policy, please contact:
Revitalize the Future Association
Italian Tax Code: 90046170693
Viale Europa 5
66040 Rosello (CH)
Italy
📧 revitalizethefuture@revitalizethefuture.com
Version: 1.0
Last updated: June 26, 2026